Refund policy

We want you to love your Everstride socks. If something isn't right, we're here to help. This policy explains how returns, exchanges, and refunds work.

30-Day Returns

You have 30 days from the date you receive your order to request a return. To be eligible, items must be unworn, unwashed, and in their original condition and packaging, with any tags attached.

How to Start a Return

To begin a return, email us at info@everstride-socks.online with your order number and the reason for the return. We'll respond with clear instructions on how and where to send your items. Please do not send items back before receiving return instructions from us.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Exchanges

Need a different size or colour? The fastest way is to return your original item for a refund and place a new order for the item you want.

Non-Returnable Items

For hygiene reasons, items that have been worn, washed, or removed from their original packaging cannot be returned unless they arrived faulty or damaged.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@everstride-socks.online with a photo, and we'll make it right with a replacement or full refund.

Return Shipping

Unless your item was faulty or we made an error, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.